Trish Scully Reviews

I purchased a girl's dress size 8. I paid 12.04$ in shipping. When I received the dress it would barely fit a child size 6. It was tiny and short. The company wants me to accept a gift card instead of a refund minus 13$ for the return shipping. The dress cost 44$ +, over 56$ with the shipping.
They made the error but want me to pay for it. First of all - I wanted a refund which they eventually agreed to, but refused to pay for the return shipping. They screwed up and minimally I will lose 13$ and have nothing to show for it. This is unscrupulous.
Also, you can only communicate with them via email and a chat, with someone who isn't very polite if you're not willing to eat the 13$. The phone is nothing more than a rerouting to the website.
Don't fall for it. It's not worth the chance that you might get what you were hoping for.

I recently bought my daughter’s First Communion dress, and we are both delighted. I read so many negative reviews after purchasing it, and I was worried. Indeed, the delivery was fast, and the dress is of very high quality (both the materials and sewing). We are Italians and quite picky about quality, but completely happy with this! I would have paid way more for a similar dress back in my country.

I purchased a surprise pkg for my 6 yr old granddaughter. I received the pinky outfit, that retails for 100 dollars. It was NOT what's pictured on their site. The jacket was paper thin and completely see through. The pants and shirt were like a Halloween costume from the dollar store. When I reached out, I received the the most apathetic, nothing we can do about it response. I'm sent countless emails with codes to receive a discount. They NEVER WORK. Response to this was plainly written by someone claiming to be a mgr, but absolutely DID NOT CARE! Read reviews, I wish I had.

I ordered a dress for my daughter according to the measurements on their site and it was still way too big!! I understand a small restocking fee to return, but for a dress that doesn’t fit, was never worn, tags on, packed to return w care, I STILL paid $22 for a dress I don’t have. Makes no sense. Shipping is not that expensive!
We have ordered numerous trish-scully dresses from zulily and have genuinely loved them. Never again. I am appalled that there is such an upcharge for returned orders. I love to support small businesses as much as I can, but their return policy is outrageous!! Shame on me for not reading more closely. I truly thought I’d done my due diligence by using the size guide and a return wouldn’t be necessary. Beautiful dresses, horrible customer service. My response from the Customer Service Manager after emailing them about my concerns.
“Hello, We do not refund for shipping it to you. It is a 10 return shipping fee/restocking fee.”

I do not like writing bad reviews but this was the worst experience ever!!! The dress was nothing like in the photos. The lace was cheap and AWFUL. I wonder where all those good reviews came from??? When I asked to return the dress I had to pay for shipping and was told I would only get a store credit after some huge processing fee....I haven't heard from them and it's been a month since I returned the dress. A total rip off!!!!!! You have been warned!!!??

I love ordering from this company they are very loyal and have wonderful clothing. They are so kind and understand any mistakes they make and they will make it right for you! I will be a forever customer and recommend them to everyone!

I recently made a comment on this company's facebook page. It said, "Read online reviews before purchasing". That's it. I was immediately blocked from commenting on their social media and the comment was deleted. They allow nothing if it has any negative inflection and the company obviously would rather their reviews not be read. Crap company that should spend as much time working on customer satisfaction as they do on removing and blocking people. Order at your own risk,

Loose threads hanging everywhere, zipper that barely works. Underskirt sewn inside out! Awful quality!!

Beware this company only offers a strict return policy (which is not listed anywhere reasonable on the website unless you really dig for it, on the email receipt or packing slip) to receive only store credit within a strict 30 days after purchase, minus a $9.95 restocking fee. You have to pay for your own return shipping additionally and the return time frame is not adjusted based on shipping delays from them. I am donating the dresses I bought from them with tags still on them in hopes it will make some other little girls happy, but will never make another purchase from Trish Scully again. In 2022, when online shopping is very competitive and should be a simple process, this was a horrible shopping experience for me. Their customer service is VERY unfriendly and impersonal and it is impossible to get someone live on the phone to speak to directly. If you are considering trying this brand, I would recommend looking elsewhere. Not worth the headaches or loss in money if you need to return an item.

What happened to this company? They used to be so easy to contact, fix mistakes. The customer service now is HORRENDOUS! I emailed about a lost package, and they said to just wait a few weeks for it to arrive (after I paid $20 for 2 day shipping). The ticket was closed without resolution (I received a rate your support email). So I messaged on Facebook, and the person answering said that the woman I had emailed with the previous day hadn’t worked for them in “quite some time.” And then shamed me for it being late on a Saturday night, and that someone would reach out Monday. I will never buy from this company again.

Ordered two crowns and a fan for my daughters birthday. The crowns arrived broken and the fan is a 99 cent store cheap plastic fan. Trish Scully had the audacity to charge $17.99 for a plastic dollar store fan.

I paid $12.99 shipping. To return anything I will be charged $10 each for restocking and I have to pay to ship it back to them.

This company sucks!!!! I’m out $55.00 just for the pleasure of seeing their terrible products in person.

Do not buy from this company.

You are better off going to Etsy. Better quality, better sellers, better policies.

Trish Scully also deletes all their negative reviews.

Do not waste your money! I purchased a $55 dress for my 2 year old for Christmas. Of course, I purchased early to make sure everything was set for our family photos. When I received the dress, I tried it on my daughter and put it in the closet. Then 1.5 months later I steamed it and put it on my daughter for the photos. The zipper failed within 5 minutes. We didn’t even make it out of the house. When I contacted customer service, they said too bad because it’s outside their return window. They do not make exceptions for defective products. Fortunately, I was able to open a case with PayPal, who did refund the money. Seriously, believe the reviews. This company is garbage.

Items ordered were not in stock. No notification. I understand shortages are everywhere - but my problem is the lack of communication. Had to reach out multiple times over multiple platforms over multiple days to only get generic responses in return. No one ever actually helped me. I just received an email saying that my order was canceled - which made it too late to get something else ordered for Christmas pictures.

I had a similar experience at Halloween but thought it was a fluke. The products are cute, but the service is not.

Purchased their sample sale box which says it’s dresses from the site and I got a dress that I could have purchased at a dollar store. When I wrote to them asking what dress it even was because it didn’t come up on their site they simply wrote back it’s final sale. I didn’t even ask for a return or anything I just said you should really make it clear you are giving dresses that aren’t on your site. It’s a shame that Bailey their customer service rep didn’t even offer apologies or an alternative being that I’ve purchased so many dresses from them over the years. Their quality has gone down immensely and I won’t be purchasing from them anymore after this latest experience.

I have been reading negative reviews and I have never found any of this to be the case. I have been ordering dresses, flower girls dresses, costumes and even a couple of dresses for myself. Customer service has been excellent, workmanship wonderful and incredibly fast delivery. I ordered two holiday dresses on October 28th and received them today November 3, 2021, LOVE, LOVE, Trish Scully Designs.
Thank you from a very satisfied customer.
Mary M